BS 11000 can help support collaborative decision-making; providing access to more services, bigger opportunities and making your business relationships all the more valuable.
Every company wants to enhance its competitiveness and performance, and provide added value to its customers. BS 11000 can help organisations to do just that. Sharing knowledge, resources and skills to meet mutually defined objectives and deliver new levels of value.
BS 11000 enables organisations to focus their efforts from concept to disengagement and can be applied to any size or type of business. Using an eight stage approach, the framework is designed to enable organisations to apply best practice principles to its own way of working; getting the best out of business relationships.
How does relationship management fit with your business objectives? This initial phase of BS 11000 will help you identify a clearly defined rationale for proceeding that’s consistent with your business objectives.
• Establish executive responsible and organisational policy.
• Identify business objectives and value proposition.
• Identify and prioritise relationships.
• Establish resources, competencies and behaviours.
• Undertake initial risk assessment.
Helps you establish a platform of knowledge on which to develop a programme for building relationships.
• Develop specific business strategy.
• Establish knowledge management process.
• Establish objectives, business case and identify potential collaborative organisations.
• Establish initial exit strategy.
• Incorporate relationship management with risk management processes.
3. Internal assessment
Before defining what you expect of others, it is important to understand your own capabilities. By recognising your strengths and weaknesses you’ll ensure you make best use of the abilities of your partners.
• Undertake self assessment.
• Establish collaborative profile and leadership.
• Establish partner selection criteria.
• Establish and implement action plan.
4. Partner selection
Designed to help you identify and select suitable partners and assesses the way in which two partners can work more closely together for mutual benefit.
• Establish partner selection plans and criteria.
• Nominate and evaluate potential partners.
• Select partner.
5. Working together
Designed to help you agree a formal foundation for working together and includes contractual frameworks or agreements, roles and responsibilities.
• Establish governance, joint objectives and leadership.
• Establish organisational structure, roles, responsibilities and processes .
• Establish performance measurement.
• Establish joint risk management and exit strategy.
• Establish contract arrangements.
6. Value creation
Helps you to maximise the value derived from a partnership by creating an environment where those involved are encouraged to contribute new ideas or alternative approaches.
• Establish value creation programme.
• Define value drivers.
• Establish improvement team.
• Establish learning from experience.
• Implement innovation process.
7. Staying together
To ensure a partnership is maintained at its most effective level, a range of mutually agreed measures should be implemented to help maximise effectiveness.
• Ongoing management, monitor and measure of the relationship.
• Continual improvement.
• Maintain behaviours and trust.
• Manage delivery and performance.
• Manage issues resolution and monitor joint exit strategy.
8. Exit strategy
Guidance in defining an exit strategy and helps ensure all personnel fully understand their roles, and that disengagement at the end of the collaboration is mutually respectful.
• Develop and maintain joint exit strategy.
• Establish boundaries for the relationship.
• Monitor and evaluate changes.
• Manage business continuity and transition.
• Evaluate future opportunities.
BS 11000 provides a robust framework for establishing collaborative programmes for mutual benefit. BS 11000 does not enforce a single rigid approach and recognises that every relationship has its own unique considerations whilst harnessing a range of benefits.
Specifically, BS 11000 will:
• Identify how relationship management can help achieve its business objectives.
• Evaluate the benefits of entering into single or multiple partnerships.
• Select the right partner to complement its objectives.
• Build a joint approach based on mutual advantage.
• Measure and maintain maximum benefit.
• Develop and execute an exit strategy.